La Frequently Asked Questions !

Find here the most frequently questions asked  by our users :


faqWhy can I book online ?

First, you save time: in few clicks, your holiday will be reserved safely without sending mail or even passing calls repeatedly to check availability of the property. If a vacation rental is available, you can purchase immediately online. You will receive an email confirming your order and including useful informations:

  • Your names, adress and telephone
  • The booking date
  • The reference of the leased property
  • Its features, …


What can I do in case of problems ?

Don’t worry, you’re protected in case of problems. Our Customer Service is available to handle your request (+33 (0)4 50 908 909).


How can I book online ?

If a property match your features and booking dates, in few clicks, you can valid your booking.

  • Click on « further info/reserve»
  • Enter number of people occupying the accomodation on the dates and “reserve” (beyond 2 years, children should be included in the number of tenants)
  • Read all the description match your selection
  • Indicate if you want to rent towels and for how many people, and “add to basket”
  • Check your basket and “confirm your order”
  • Fill in all required fields to checkout
  • Enter the PROMOTION CODE inthe appropriate section in order to consider it and “next stage”
  • Last stage : pay the deposit directly online, trough secure payment. Then, your booking is confirmed by a confirmation email.


What’s the coupon code ?

The promotion code you enter in the required field when making your booking, permit you benefit specific advantages and exceptional discounts. Stay informes and subscribe to our newsletter to be first to take advantages of offers on the resort Flaine.

Be careful, You have to enter the right promotion code to benefit offers.


Is the payment secure ?

payboxAbsolutely !

The process of online payment with your credit card is completely secure.

Indeed, the data transmitted to the bank are fully encrypted and protected by the SSL encryption coupled with electronic banking. Therefore, we haven’t acces to your bank details.

With these simple rules, you have no risk to make a payment on our website. This will be noted on the payment page by a small padlock in the browser and type https:// address.

PAYBOX is accredited by VISA and MASTERCARD through the PCI-DSS program.

Note that the payment is validated in the night (aroud 1 am). Its audit leads immediately sending your lease.


What is the deposit ?

The deposit you pay is equal to 25% total amount. Its allows your booking confirmation with our booking platform. It’s a sign of confidence that we agree, by mutual agreement.


Are the towels provided ?

Any available booking on the website (apartment or cottage) offers rental of towels for 4€ / person.


How can I book severals apartments for a group of people ?

Apartments wich are located in the same building have similar references (VEG for Vega, etc…), and are therefore easyly recognizable in the list of properties to rent. If you still doubt, don’t hesitate to contact us using the form below.


Can I exercise my right to withdraw for the reservation I made on this website ?

According to the L121-20-4 article from the Code of Consumption, the 7-day period to exercise its right to withdraw without giving any reason (L121-20 article), cannot be applied to accommodation, transport, catering and leisure services that have to be provided on a definite date or within a definite period.